Cancellation & Refund Policy
Last updated: 22 October 2026
This policy explains what happens to your money when a visit is cancelled, missed or changed. Amounts are worked out for each visit, so in a weekly booking every visit is handled on its own.
1. Before you pay
Nothing is charged while your request is waiting for an accountant. If nobody accepts within 48 hours, or you don't pay within the payment window, the booking closes with no charge.
2. If you cancel a paid visit
- More than 24 hours before the visit starts: full refund of that visit.
- 24 hours or less before: the accountant keeps 50% of their fee for that visit to cover the time they kept free. The rest of what you paid for that visit — including the platform fee and any tax on it — is refunded.
- For weekly bookings you can cancel the remaining visits and keep those already done.
3. If the problem is on our side
- Accountant doesn't arrive (not checked in 30 minutes after the start time): full refund of that visit.
- Accountee cancels a visit: full refund.
- For weekly bookings you can also ask for a replacement accountant for the remaining visits, at no extra cost.
4. If nobody is there to start the visit
If the accountant arrives and reports that nobody is available to start, Accountee reviews the report before deciding. If confirmed, the accountant keeps 50% of their fee for that visit and the rest is refunded.
5. Extra time
Extra hours are charged only if you approve them. If you decline, nothing is charged.
6. How and when refunds are paid
Refunds go back to the original payment method through Razorpay. We start the refund when the cancellation is recorded; your bank usually shows it within 5–7 working days. You can see each refund under Invoices & payments in your account.
If money left your account for a payment that failed, it is reversed automatically by your bank or Razorpay; write to us if it has not come back within 7 working days.
7. Problems during a visit
If something went wrong during a visit, don't share the end code — email support@accountee.in with your booking number. Please raise any other issue within 7 days of the visit. Complaints are handled as described in section 13 of our Terms of Service: acknowledged within 48 hours and resolved within one month.
Questions? Email support@accountee.in.